Tenant Annual Report 2025
Section 14: Improving your neighbourhood and environment
We know a clean and safe neighbourhood is important to your wellbeing. That's why we take things like fly-tipping seriously, removing waste and prosecuting offenders to send a clear message that this behaviour will not be tolerated.
How we performed in 2024/25
Tenant Satisfaction Measure | 2023/24 | 2024/25 |
Satisfaction that your landlord makes a positive contribution to the neighbourhood | 65% | 62.7% |
Satisfaction that your landlord keeps communal areas clean and well maintained | 68% | 70.6% |
What we achieved in 2024/25
- completed 216 estate walkabouts with the support of 123 tenants who helped us identify and fix issues like fly-tipping, communal repairs, and grounds maintenance
- funded 175 estate improvement projects, including 91 fencing schemes, to reduce disputes, stop fly-tipping, and improve safety
- took legal action against people caught fly-tipping in Gateshead
- organised borough-wide clean-ups, including the Great British Spring Clean, with help from schools and volunteers
- dealt with 2,547 graffiti reports, removed 1,412 offensive tags, and spent £180,000 cleaning graffiti from streets and buildings
In the next 12 months:
- launch a three-year plan to improve street cleaning, litter picking, graffiti removal, and tackling environmental antisocial behaviour
- invest in new grass-cutting equipment, including a tractor, to keep green spaces tidy
- continue using legal powers to prosecute fly-tipping offenders