Tenant Annual Report 2025
Section 11: Keeping tenants safe at home
Your safety is our top priority. In recent years, there have been legal changes around activities landlords need to undertake to ensure you remain safe in your homes.
How we performed in 2024/25
Tenant Satisfaction Measures | 2023/24 | 2024/25 |
Satisfaction that your home is safe | 73% | 73.6% |
Proportion of homes for which all required actions have been carried out: |
|
|
Gas safety checks | 100% | 100% |
Fire risk assessments | 100% | 100% |
Asbestos management surveys or re-inspections | 100% | 100% |
Legionella risk assessments | 99.8% | 100% |
Communal passenger lift safety checks | 85.98% | 90.4% |
Since the Grenfell fire tragedy, we have strengthened our approach to ensuring every resident is safe and secure. This includes implementing requirements of the Building Safety Act and Fire Safety Act, with a particular focus on multi-storey blocks.
What we achieved in 2024/25
In our multi-storey blocks, we have:
- spoken to residents about how we can improve services in our multi-storeys, including 24-hour CCTV and door access system, cleaning and security outside normal working hours and changes to the caretaking service
- invited residents to join a fire risk assessment at St Cuthbert's Court
- launched a tenant inspector programme, inviting residents to independently review the condition of their multi-storey homes
- sent a postcard to every home asking if anyone would need help in an emergency
We also hired independent experts to review our health and safety compliance for all property types.
In the next 12 months:
- liaise with residents to create a Building Safety Strategy
- make sure every council home has a working smoke alarm
- complete all safety improvements recommended by independent experts
- hire a community development officer for multi-storey buildings
- appoint a contractor to install new CCTV and door access systems (to be finished by April 2027)
- keep residents updated on service changes in multi-storey blocks