Tenant Annual Report 2025
Section 2: Equality, diversity and inclusion
We own and manage over 18,000 homes. To serve everyone fairly, we collect equalities information about our tenants, including age, sex, ethnicity, disabilities, and sexual orientation. This information helps us to identify potential barriers our customers have accessing services and enables us to make improvements.
Did you know?
- 40% of tenants are over 60
- 27% have a disability
- 60% are female
We use this information to adapt our services to meet the needs of our customers. This includes:
- providing documents in different formats and languages
- alerting our staff to tenant needs, including disabilities or support needs, before visits
What we achieved in 2024/25
- identified gaps in customer profile data and took steps to address them
- introduced QR codes for quick access to information
- improved website accessibility, including use of translation software
- worked with tenants to make our complaint response letters clearer and jargon-free
In the next 12 months we will:
- support a tenant-led review of how we collect and use data
- promote the option to update details online via MyHousingAccount
Our Equality, Diversity and Inclusion Group brings together residents, officers, and partners to make our housing services fair, accessible, and designed to meet the needs of all our customers.
For more information about how you can get involved, email [email protected], or call 0191 433 5357.