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Business rates refunds

If you have received a business rates bill showing:

  • an overpayment;
  • or you think that your business rates account may be in credit;

and you want a refund please contact the business rates office either by telephone, email or letter. Please quote your account number at all times.

Refunds are paid by BACS direct into your bank account. This will usually take 3 to 5 working days. This method provides you with a faster refund with the additional benefits of security. Please provide us with your sort code and account number when requesting refund.

Refunds can be issued by cheque if you do not have a bank account.

Contact us

Business Rates
Gateshead Council
Civic Centre
Regent Street

0191 433 4726

Office hours:

Telephone enquiries can be made on a Monday to Thursday between the hours of 8.45am to 5pm and on a Friday between 8.45am to 4.30pm. 

Please email outside of these working hours.