Gas and Heating Policy
10. Tenant engagement
10.1 We consider good communication essential in the effective delivery of gas and heating safety programmes, therefore we will establish a tenant engagement communication programme to support tenants in their understanding of gas and heating safety.
10.2 This will assist us in maximising access to carry out gas safety checks, encourage and support tenants to report any concerns about gas and heating safety, and help us engage with vulnerable and hard to reach tenants.
10.3 We will share information clearly and transparently and will ensure that information is available to tenants via regular publications and information on our website.