ASB case review

Antisocial behaviour (ASB) covers a lot of different types of behaviour and can affect people in many different ways.

ASB is defined as an incident that falls short of a crime, where the behaviour of an individual or group causes or is likely to cause:

• harassment, alarm or distress to any person, not of the same household
• another party to feel personally threatened
• a public nuisance or detrimental impact upon the environment
• a detrimental effect upon the quality of life of an individual or the community as a whole

ASB Case Review

An ASB Case Review  (previously known as a Community Trigger) is an important statutory safety net for victims and communities experiencing ASB, to request a review of their ASB case and to bring agencies together to take a joined up, problem solving approach to find a solution for the victim(s).

An activation should be made where the threshold is met and where victims are unsatisfied with the response they have received from the relevant agencies.

In essence, the ASB Case Review process is designed to put victims at the heart of the case investigation process and for agencies to ensure you feel supported and listened to.

Threshold

The ASB Case Review threshold is met when:

• an application for an ASB Case Review is made; and
• at least three qualifying complaints have been made about the antisocial behaviour

A complaint of antisocial behaviour could be made to the same or different organisations such as Northumbria Police, the Local Authority or Registered Housing Providers.

A complaint about antisocial behaviour is a qualifying complaint if:

• the complaint is made within one month from when the behaviour is alleged to have occurred; and
• the ASB Case Review is activated within six months from the date of the complaint about the ASB

How to activate an ASB Case Review

In Northumberland, Tyne and Wear, ASB Case Review activations across all of the 6 Local Authorities are coordinated by the Northumbria Office of the Police and Crime Commissioner (OPCC) (opens new window) who will:

• acknowledge receipt of your ASB Case Review request
• contact you to discuss your case and obtain further information
• liaise with the relevant Community Safety Partnerships
• share information with agencies who are responsible for managing antisocial behaviour
• record and publish relevant data relating to ASB Case Review activations

If you meet the threshold for the ASB Case Review you can contact the OPCC to raise a request in the following ways:

• Complete the online form (opens new window)
• By email: [email protected]
• By phone: 0191 221 9800
• By post:
  ASB Case Review Activation
  Office of the Police and Crime Commissioner
  Victory House
  Balliol Business Park
  Benton Lane
  Newcastle upon Tyne
  NE12 8EW

Information is available in other languages upon request.

Where can I get victim support?

• Northumbria Victim and Witness Support (opens new window)
• Commissioned Support Services (opens new window)

Publishing data

There is a legal requirement under the Anti-social Behaviour, Crime and Policing Act 2014 for relevant bodies to publish ASB Case Review information.  Northumbria OPCC are responsible for publishing the statutory reporting information from the re-launch of the region wide procedure in July 2022. The data presented is broken down into geographical area depending on where the ASB is taking place. The OPCC will publish this data every 12 months. The data from July 2022 to 31 December 2025 is available on the OPCC Website (opens new window).

Please note:

• Threshold not met - In Gateshead we have received 23 ASB Case Review applications and the data shows 6 of these did not meet the threshold. Some of these may include cases where the victim has withdrawn from the process either before or after the threshold decision.
• Crossover cases - these figures include those cases that have been activated in one reporting year but complete in the next.

Gateshead ASB Case Review - statutory reporting information for 2025 (1 January to 31 December)