Incident response and resilience
Terrorist incidents are rare, but the impact can be significant. Being prepared helps protect people, reduce disruption and support recovery.
This page explains what to do during an incident, how to plan for disruption, and how to support recovery afterwards.
During an incident
If there is an immediate threat to life or an incident is in progress, call 999.
In the event of a firearms or weapons attack, follow the national guidance:
Run
If it is safe to do so, get away from the area. Leave belongings behind and encourage others to move with you.
Hide
If you cannot leave safely, find cover. Lock or barricade doors where possible. Silence mobile phones and remain quiet.
Tell
Call 999 when it is safe to do so. Provide clear information about your location and what you have seen.
Follow all instructions from police and emergency services. They are trained to respond to these situations and may need to act quickly to secure the area.
For more information, visit our Run Hide Tell page.
For general guidance on preparing for emergencies in Gateshead, visit our Community Emergency Guidance page.
Communication during an incident
Clear communication reduces panic and confusion.
If you are responsible for a premises or organisation:
- follow police instructions before issuing public messages
- use agreed communication channels to contact staff or service users
- avoid sharing unverified information
- direct people to official sources, including police and council updates
Ensure your emergency procedures include who is responsible for communication and how messages will be shared.
Business continuity
A serious incident can disrupt services, staff availability and access to premises. A business continuity plan helps you continue operating or recover more quickly.
You should have a plan if you:
- employ staff
- deliver essential services
- rely on physical premises
- hold sensitive information
A basic continuity plan should cover:
- key contacts and roles
- alternative premises or remote working arrangements
- IT and data recovery
- communication with customers or service users
- prioritisation of critical functions
For further guidance, visit our Business Continuity page.
Recovery
Recovery begins as soon as the immediate risk has been managed. It may involve physical repairs, staff support and community reassurance.
You should consider:
- supporting staff and service users
- offering access to wellbeing or counselling support
- allowing time for reflection and debrief
- monitoring for longer-term impacts
- working with emergency services
- cooperating with any investigation
- preserving relevant information or evidence
- following advice from police and local authorities
Community reassurance
Incidents can increase fear or tension within communities. Clear, factual communication and visible leadership can help rebuild confidence.
Recovery is not only about reopening premises. It is about restoring confidence and supporting those affected.