Changing Futures Northumbria Privacy Notice
Who we are and what we do
Changing Futures Northumbria provides tailored support to those experiencing multi-disadvantages. It is part of a national programme funded by the Department of Levelling Up, Housing and Communities (DLUHC).
Four touchpoint teams made up of organisations at different locations across the region offer support for the programme:
Touchpoint team | Organisations |
|---|---|
Homelessness | Gateshead Council Change Grow Live The Probation Service 2 Way Tenancy Solutions Tyne and Wear NHS Foundation Trust Oasis Community Housing |
Alcohol | Humankind (South Tyneside Council) Recovery Connections (Sunderland Council) Gateshead Council |
Emergency Room | Queen Elizabeth Hospital Gateshead Council |
Womens' Services
| Changing Lives Humankind Gateshead Council |
Learning how services need to change in order to improve the support provided is key to the project.
Gateshead Council is the lead Local Authority for this regional project. The core project team are based at the Civic Centre, Gateshead. The named organisations are joint data controllers or have data sharing agreements for information collected about you.
This privacy notice provides specific information about how we processes your personal data. It is an addition to the information contained in our Corporate Privacy notice.
What type of information is collected about you
We collect personal information to understand your needs and provide services. For touchpoint teams to provide the holistic, tailored support required, we collect:
name
address
email address
telephone number
date of birth
gender
National Insurance (NI) number
NHS number
We may collect the following special category data:
health information and your use of health services
criminal records
The following information may also be obtained from you, when and if you are comfortable to share it:
engagement and experiences encountered with services
your goals and aspirations (what 'matters' to you)
your life's journey and any trauma experienced and the impact this has had on you
family background and associations
How we collect information about you
We collect information about you from various sources to ensure that we meet your needs, including:
face to face contact
by email
by telephone
This information will be captured in a journal (Excel document) by the caseworker.
Why we need your information
Our purpose for collecting your personal data is to enable us to:
support and work with you to improve your current circumstances
understand your support and intervention history to learn how we can remove the barriers to support and improve systems
Data will also be collected to monitor progress and measure changes in outcomes.
The lawful basis for our processing is:
consent
Our lawful basis for processing of sensitive personal data is:
explicit consent
Who your information can be shared with
Our Corporate Privacy notice explains information sharing the Council carries out. This sharing fulfils statutory obligations, legal requirements and service delivery.
We ask you to consent to sharing your information between the named organisations as part of the programme.
We will only share non-anonymised information with organisations outside Changing Futures Northumbria:
with your consent to build a full picture of your circumstances and provide the right holistic support
where project organisations must do so by law
To help others like you, we want to learn from your experiences. With your explicit consent, we share your information within each of the following workstreams:
National Programme evaluation
Caseworkers help the beneficiaries to complete the Delta Questionnaire which is the project's national evaluation tool to build the evidence base to underpin future work to support people facing multiple disadvantage
Learning team
Information and data within caseworker journals is analysed and synthesised by the Learning team to understand changes needed. This learning is shared in an aggregated form and any case studies are redacted.
Burning Platform
An individual's personal data is shared to obtain partner records for inclusion in this workstream. This data is also shared with Social Finance (learning partner) who is helping with this evaluation and the relevant data sharing agreement is in place.
Digital Platform
We share case studies with Northumbria University to aid the development of a bespoke digital national evaluation tool. This builds the evidence base underpinning future support for people facing multiple disadvantage. It assists public bodies and voluntary communities to deliver support in a unified and bespoke way.
Any further sharing of information is anonymised so that no individual can be identified. We may share this anonymised information with:
Regional Enablers Network of invested strategic key stakeholders from the public, charity, and voluntary sectors
Department for Levelling Up, Housing and Communities (DLHUC)
National Lottery Communities Fund
How long we will keep your information
We keep your information for as long as we need to provide services to you. We may also need to keep your information in accordance with legal or other obligations. Where we have no need to keep your data it will be securely destroyed. We keep a Record of Processing Activity (a requirement under the GDPR). This sets out the specific retention periods applicable in different circumstances. For more information please contact:
Charlotte Wainwright, PSR Programme Manager
tel: 0191 4332061
charlottewainwright@gateshead.gov.uk
Where your information is held
We hold personal information in secure electronic systems on Gateshead council servers and in the Microsoft Cloud.
How you can update your information
Our delivery of efficient services depends on the accuracy of your information.
Please inform us of any changes to the following:
- email address
- personal circumstances
- postal address
- any of the other information we hold
Please contact:
Kathryn Bolton, Programme Coordinator (Changing Futures Northumbria)
tel: 0191 433 2828
kathrynbolton@gateshead.gov.uk
Your information rights
Please see the relevant section of our Corporate Privacy notice.
Marketing and e-newsletters
Please see our email marketing privacy notice.
Business intelligence, profiling and automated-decision making
Please see the relevant section of our Corporate Privacy notice.
Protecting your information
Please see the relevant section of our Corporate Privacy notice.
Data Protection Officer
Data Protection Officer
Civic Centre
Regent Street
Gateshead
NE8 1HH
0191 433 3000
Information Commissioner's Office
The Information Commissioner is the UK's independent body for upholding information rights. Visit their website to find out more about your rights under Data Protection law, and what to expect from us.
For privacy practices or data protection rights concerns, contact the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
0303 123 1113 or 01625 545 745