Reporting abuse: what happens next?

Collecting information

When we receive a report of suspected adult abuse we need to find out more about it.

If the adult at risk is unable to speak for themselves they can chose someone to act on their behalf. This could be a friend or family member.

If this isn't possible we can arrange for an independent person to do this. We call this person an advocate.

We will talk to the person, or a suitable representative on their behalf, to find out what is happening. We will then work together to plan what we can do to help keep them safe and as independent as possible.

People involved

Where necessary we will investigate allegations of abuse with partner organisations. If needed, we can take appropriate action.

The Gateshead Safeguarding Adults Board is a group made up of lots of different people who represent organisations across Gateshead.  These are organisations such as the council, the police and health services. We will always do what we can to prevent abuse happening again.

We will keep everyone informed of the outcome and provide support where needed.


Sometimes we need a meeting. We will invite the individual, or the person who acts on their behalf, to a safeguarding planning meeting. During this meeting we will discuss concerns and the chairperson will make sure that everybody has their say.

We will make sure that everything that was agreed is being done, and decide if we need any further action.

A safeguarding plan may be agreed to continue to keep the person safe.

Sometimes we will need to arrange further meetings to review the safeguarding plan. We may also make changes if necessary to ensure the person continues to remain safe.

What if you don't want anything to happen?

If the abuse is happening to you, you have a right to say what you want to be done about it. You will always be asked what you want and who you want to be involved.

Sometimes there are other people who may also be in danger and the abuse is too serious for people to do nothing. Professionals have a duty of care to you and other people and may have to act against your wishes. You will always be told why this has to happen.

What if you're not happy?

If you're not happy about the safeguarding adults process we would like to know why.

You can speak to the chairperson who was involved in your meetings, or you can contact your Safeguarding Adult Manager.

If you don't know who that is, contact Adult Social Care Direct using the details below. 


Contact Adult Social Care

There are many ways to contact the adult social care team, both online and over the phone.

We encourage people who can contact us online to do so, as it helps to free up phone lines for emergencies or for those who don't have access to or the skills to use computers.

Contact Adult Social Care

Share this page