Appealing against Rateable Value
The Valuation Office Agency (VOA) values all business properties for business rates. The valuation is based on information the VOA holds about your property. You can view and update this information on the Gov.uk website.
You can contact the VOA at gov.uk/contact-voa. If you are unable to use the online service you can also contact the VOA on 03000 501 501 (English authorities) or 03000 505 505 (Welsh authorities).
If the circumstances of the property have changed the valuation officer may alter the value.
Ratepayers (and certain others who have an interest in the property) can also appeal against the value shown in the list if they believe that it is wrong.
You must pay the instalments shown on your bill until any appeal has been decided and a revised bill issued. Any overpayment will be refunded to you.
Further information about making appeals can be found on:
- The Valuation Office Agency (VOA)
- alternatively, the Newcastle Group Valuation Office deal with the Gateshead area - their contact details are at the bottom of this page.
Ratepayers do not have to be represented in discussions about their rateable value or their rates bill. Appeals against rateable values can be made free of charge.
If you consider that you need to seek professional advice you are strongly urged to contact a reputable firm of estate agents or chartered surveyors with the relevant knowledge and expertise as well as the appropriate indemnity insurance.
Members of the Royal Institute of Chartered Surveyors and the Institute of Revenues, Rating & Valuation (IRRV) are qualified and regulated by the rules of professional conduct designed to protect the public from misconduct.
0191 433 4726
Telephone enquiries can be made on a Monday or Tuesday from 8.45am to 5pm and between 8.45am to 4.30pm on a Friday.
Please email firstname.lastname@example.org outside of office hours.
Valuation Office Agency
Non Domestic Rates North East
6th Floor Castle House
31 Lisbon Street
0300 050 1501