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Warm Spaces privacy notice

Who are we and what do we do

There is a cost-of-living crisis in the UK resulting in unprecedented pressures on people already in poverty, and this winter despite the support given by Government, thousands of people in Gateshead will be forced to make tough decisions about when and what they eat, what they can do in life, and when they can afford to heat their home.

Warm Spaces is a response to the cost of living crisis, it is a group of places where Gateshead people can come together to stay warm during the winter months. The programme is co-ordinated by Gateshead Council with support from Citizens Advice Gateshead, Connected Voice and the Gateshead Poverty Truth Commission. The information you provide as part of the Warm Spaces programme will be held by Gateshead Council and where necessary, shared with these partners - for example, to accommodate training. 

More information about the programme is available at You can contact the programme co-ordinator by emailing

Why we need your information and how we use it

The information you provide to us when you register as a Warm Space  will be included in an online directory of Warm Spaces so members of the public can find out about your venue, how and when to access the space, the facilities available there and how to contact you for more information. Printed copies of the directory may also be produced.

We may also contact you about opportunities to participate in media interviews and other opportunities to share good practice, and to promote Warm Spaces and your agencies involvement in the network. 
Further, we will use the details you provide to contact you with:

  • information directly related to the cost-of-living crisis that we believe will help you to better support your staff, volunteers and beneficiaries
  • information about workforce development and training opportunities for your staff, volunteers and beneficiaries 
  • surveys and requests for feedback, insight, intelligence and data so we can understand how Warm Spaces are working and could be developed further requests for your opinion about topical issues that may emerge as a direct result of the cost-of-living crisis
  • requests to help us co-design and collaborate to continually improve and develop our network of Warm Spaces
  • information about funding and other opportunities to develop your services and Warm Space potential
  • a regular Warm Spaces newsletter and/or similar publications including updates relevant to the cost-of-living crisis and the Warm Spaces network

What type of information is collected from you

When you register as a Warm Space, we will collect: 

  • contact name
  • Warm Space address
  • contact email address
  • contact telephone number
  • website
  • social media accounts
  • services and facilities available at your Warm Space and in your broader agency  

We will also collect monitoring and evaluation information and data from you so we can analyse this and understand the impact Warm Spaces is having for local people and how best to maintain and develop the network.

We process your information under Article 6(1)e of the UK General Data Protection Regulation: "processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller."

How long we keep your information

We review our retention periods of the information we hold about you on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.

We will hold your personal information on our systems for as long as it is necessary for the relevant activity or service that we provide to you, or as required by law. 

Your information choice and rights

Please see details on our data protection page.

Protecting your information

Details on the protection of your information can be found on our corporate privacy policy page.

How you can access, update or correct your information

The Data Protection Act gives you the right to apply for a copy of information about yourself. This is called a Subject Access Request. 

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please use our contact form to email us.