What to do if you can't afford to pay your energy bills
If you're struggling to pay your energy bills, there are three steps you should take.
1. Talk to your supplier
Contact your energy supplier as soon as possible. Ofgem regulations require suppliers to work with you and agree a payment plan that's affordable, so the help they can offer is decided on a case-by-case basis.
2. Contact Citizens Advice
If you have already spoken to your supplier and still have concerns, contact Citizens Advice Gateshead or call the Citizens Advice consumer helpline for free on 0808 223 1133.
3. Make a complaint
Finally, if you still aren't satisfied with the solutions that have been offered to you, you can make a complaint to the Energy Ombudsman .
Don't risk your safety
Tampering with a meter so it doesn't record the amount of gas or electricity being used, or trying to bypass the meter completely, is extremely unsafe. It can lead to shocks and burns caused by electrical appliances and leaking gas can cause explosions.