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Storm Arwen information

Northern Powergrid have now been able to restore power to all properties in Gateshead. If your property is without power please report it on the Northern Powergrid website or call their National Helpline on 105.

Financial assistance

Northern Powergrid will provide financial assistance to any domestic customer who lost supply on 29th November 2021.

This will include the reasonable costs of alternative accommodation and food (up to £15 per person per meal). It will also contribute to other reasonably incurred costs; for example, where a customer arranges for their own back-up generator.

Customers are advised to keep all of their receipts. All reasonable retrospective claims will be honoured. Northern Powergrid will consider each customer's circumstances on a case-by-case basis.

Customers who require assistance should email StormArwen@northernpowergrid.com and they will be in contact as quickly as possible to agree how they can help

Taking care when outside

Please take extreme care when out and about due to storm damage that may take some time to clear.

Northern Powergrid is also reminding people of the importance of reporting damaged cables or equipment by calling 105 and not to approach the area as equipment may still be live.

Useful numbers

To report a power outage phone Northern Power Grid on 105.

For anyone struggling with food or other essential supplies phone 0191 433 7112 (Monday to Friday, 8am to 5pm).

In an emergency or out of hours please phone 0191 433 3000.

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