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Request a repair or replacement bin

- Overview
- Prices
- Request a repair or replacement bin
- Order a new bin


Overview

If your bin has been lost, stolen or damaged, you can request we repair or replace it. 

All repair work is done free of charge, but residents who need a replacement bin must pay a fee. 

If you've moved house and there are no bins, you will need to order and pay for replacement bins. 

If you've moved into a new build property and have no bins, you will need to order new bins.

Prices

We will carry out all repairs free of charge. If your bin is lost, stolen or beyond repair, you will need to pay for a replacement bin. 

Type of damageFee
Lost, stolen or damaged beyond repair £26 for recycling bins, £36 for household and garden waste bins
Lost or damaged caddy (recycling bin only)Free
Damaged hinge, lid or wheelFree

Request a repair or replacement bin

We will ask you for the following information when requesting a repair or replacement bin:

  • your address
  • which bins you need repairing or replacing
  • why the bin needs repairing or replacing
  • your contact details
  • payment details

You will be able to choose a day when your bin is repaired or replaced. We will repair or replace your bin between 7:30am and 3:30pm on your chosen date.

Please be aware that replacement bins may be reconditioned and not brand new. All bins delivered will be clean and in a good working order.

Request a repair or replacement bin

Alternatively, you can call our customer service team on 0191 433 7000.

Order a new bin

If you've moved into a new build property and have no bins, you will need to order new bins.

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