Request a repair or replacement bin
- Overview
- Charges
- Request a repair or replacement bin
- Order a bin
Overview
If your bin has been lost, stolen or damaged, you can request we repair or replace it.
All repair work is done free of charge, but residents who need a replacement bin must pay a fee.
If you've moved house and there are no bins, you will need to order and pay for replacement bins.
If you've moved into a new build property and have no bins, you will need to order new bins.
The charges listed below are for delivery of the bin. The bin will remain the property of Gateshead council.
Charges
We will carry out all repairs free of charge. If your bin is lost, stolen or beyond repair, you will need to pay for a replacement bin.
| Type of damage | Fee |
|---|---|
| Lost, stolen or damaged beyond repair | £26 for recycling bins, £36 for household and garden waste bins |
| Lost or damaged caddy (240 litre recycling bins only) | Free |
| Damaged hinge, lid or wheel | Free |
Request a repair or replacement bin
We will ask you for the following information when requesting a repair or replacement bin:
- your address
- which bins you need repairing or replacing
- why the bin needs repairing or replacing
- your contact details
- payment details
You will be able to choose a day when your bin is repaired or replaced. We will repair or replace your bin between 7:30am and 3:30pm, Monday to Friday.
Please leave bins for repair at the front door or behind an unlocked gate. To prevent the bin from getting stolen, we will only deliver a replacement bin if there is a safe place to leave it. This must be within the boundary of your property. Please leave all gates unlocked.
Please be aware that replacement bins may be reconditioned and not brand new. All bins delivered will be clean and in a good working order.
Request a repair or replacement bin
Alternatively, you can call our customer service team on 0191 433 7000.
Order a bin
If you've moved into a new build property and have no bins, you will need to order new bins.