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Coronavirus (COVID-19)
View the latest COVID-19 information and advice, including details of the current national lockdown and service updates

Coronavirus (COVID-19): Arrangements for Planning and Building Control Service

In light of recent government advice about COVID-19 we have had to make some changes to the Planning and Buildings Control service. Some of these may affect you and any applications currently being considered.

These temporary changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe.

Please be assured that we are working to deliver our services, but in some circumstances, we have had no choice but to temporarily suspend or delay the service.

Our priority will be to ensure that existing applications are completed where possible.

We will continue to monitor this difficult situation and this webpage will be kept up to date with all changes, including when normal service will resume.

Booking a Building Regulation site inspection

Our Building Control site inspection service will start again on 4 May 2020. We'll do site inspections in line with our own risk assessments and government guidance on social distancing. 

Where possible we'll:

  • arrange a time for the inspection. We'll need the area to be inspected, clear of any site personnel before our visit; 
  • arrange to meet you or your contractor on site in an area where we can maintain at least two metres separation distance.
  • carry out internal inspections alone. The building should be well ventilated during the inspection.

If we cannot keep social distancing or there is an infection risk we'll leave the site immediately. We'll return when measures are in place to reduce that risk. 

We would ask for your cooperation in this.

When you book a site inspection supply a contact number and the type of the inspection. We'll call you to resolve any issues and decide if a site inspection is necessary.

Making a Building Regulation Application 

We're still accepting applications for Building Regulation consent. At this stage we can only confirm online applications. 

We can only accept a BACS payment for the Building Control fees.  We'll email you to confirm the fee amount and the details required to complete the payment. 

For further information on the building regulation process and making an application visit Applying for Building Regulation Approval.

Staffing and telephones

At the moment, our officers are working from home as advised by the Government and this will unfortunately impact on the services we can offer, in particular telephone calls.

If you have an urgent query please email the Planning Team ( and Building Control Team (  and we will aim to respond to you within 5 working days.

Face to face appointments

All face to face meetings and site visits/inspections have been suspended until further notice.

Dangerous structures

If you are concerned about a building or structure that is of immediate danger to the general public please inform us on  0191 478 7665 or email

Where it is possible and safe to do so, a building control surveyor will inspect the reported building or structure within 24 hours.

Please continue to check this page for any updates. If you have any questions that haven't been covered please email either or and we will aim to respond to you in 5 working days.

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