We can only review requests between 8am and 5:30pm Monday to Friday. If your request is urgent, call 0191 433 3000.
Self-isolating means you are not leaving your home because you have symptoms of coronavirus (COVID-19), live with someone who does, or have been told to as you are at higher risk from coronavirus.
You will be sent an invoice for any chargeable services that are provided, such as buying food or prescriptions on your behalf. The invoice will detail what was purchased and how much it cost. The invoice must be paid before further help can be requested.