Text message reminder service
How it works
To help us reduce the amount of paper we use, we've introduced a text messaging service to let you know you've forgotten to pay your Council Tax. We're starting this confidential service to help you pay your Council Tax. It could also help you avoid extra costs.
If you are late with your Council Tax payment and we have a mobile phone number for you, we will send you this text message:
"Gateshead Council has launched a new text service to tell customers about unpaid Council Tax. We can see that your Council Tax payments are now behind. Please pay in the next 3 days to avoid receiving a paper reminder letter. If you need help to pay please call our team on 0191 433 3600."
The sender will show as "GHDCTAX".
Council Tax payments and balances
Pay your council tax or check your balance. To pay online you will need your account number and a credit or debit card.
Replying to the text messages
Do not reply to the text message. The text is automated, and we are unable to read any replies. Should you reply you may incur a fee from your service provider.
You can opt out at any time. Contact us if you would like to opt out and we will remove your phone number from the service.
We do not pass your details onto third party marketing companies and we will not use it for marketing information.
We can help you if you're finding it hard to pay. Contact us so that we can talk about other payment options and ways we may be able to help you.
We understand that Council Tax may not be the only thing you're worried about and we look to design any help in line with your needs.
0191 433 3600
Monday to Thursday 8.45am to 5pm
Friday 8.45am to 4.30pm