Putting people and families at the heart of everything we do
Teams working across the borough are being actively encouraged to find ways to cut through red tape and look at alternative and practical solutions to long standing problems but ultimately to recognise that the Council's role is to help people and to show empathy and understanding of the situations they are in to find a means of lifting them out of their difficult situation.
Rethinking debt recovery
Our Revenues section has fully embraced the aim of Making Gateshead a place where everyone thrives. The key to success lay in giving the team freedom to use their experience to make their own decisions about the best way to help a resident who is not able to pay their Council Tax or who is in arrears.
Special training sessions were held remove any areas of doubt or grey areas as to what team members could or couldn't do.
Residents have been very complimentary about our team members expressing their sincere thanks for supporting them.