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Cases are currently high, which may affect the delivery of some of our services. Check for service disruptions and find advice and support for residents and businesses.
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Contact details


Neighbourhood housing teams

Our housing offices are currently closed to the public, due to the coronavirus outbreak.

You can still reach our teams at:

0191 433 5353
Text: 'ENQ' and your message to 07943 115 156.

Older Persons Team

0191 433 5359

Multi-storey Team

0191 433 5414


Homelessness freephone number: 0800 953 7112

Office hours: 

9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday

0191 433 3174

Out of hours: 

6pm to 8am weekdays, 24 hours on weekends

0191 477 0844

Involvement Team

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