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Gateshead Council phone and IT services disrupted over weekend

Posted on Thursday 10 August 2017

Essential work to replace Gateshead Civic Centre’s electrical equipment will mean disruption to computer systems and phones across council services between Friday 18 and Sunday 20 August.

This major work will require an electrical power shut down of the Civic Centre Data Centre from 4pm on Friday 18 August with some systems down from 2.30pm. All IT and computer systems in the Civic Centre and council buildings such as leisure centres, libraries, schools, St Mary’s Heritage Centre and other council premises will be affected - with no wifi, internet or email access. 

For members of the public, this will mean being unable to access the council’s website, make electronic payments, book classes or sports facilities online, or at leisure centres, renew library books online, or use public computers at libraries, over the weekend.

The Civic Centre will close from 6pm and all visitors and members of the public must have vacated the building by then. All council phone numbers starting with 433 will be inoperable.  Emergency and major incident systems will remain fully functioning over the weekend, however.

Gateshead Care Call, the emergency response service to vulnerable and elderly residents within the borough, will remain in operation. This system is also the main point of contact for emergency council services out of hours, such as flooding or burst pipes.

The IT and phone system will be back up on the Sunday evening and Gateshead Civic Centre will be open as normal on Monday 20 August.

Peter Udall, Service Director of Gateshead Council’s Council Housing Design and Technical Services said: “This work is essential to ensure the continued smooth running of the Council’s IT systems and business function. In doing this over a weekend, we hope it will not cause too much of an inconvenience.”

Anyone who needs to report an emergency to the Council over that weekend is asked to use the usual number: 0191 478 7666 and 0191 477 0844 for out of hours use.