Pay and display bays are parking spaces with ticket machines for a rank of bays.
Full guidance regarding payment, the hours of operation and maximum stay periods are stated on the front of the machine and/or on adjacent road signs. The time your vehicle can stay until is printed on the ticket.
Displaying the parking ticket
The parking ticket should be displayed in the windscreen where it is easlily visible from the pavement. The expiry date and time must always be visible, so always take a second to check this when leaving your vehicle. Failure to follow these instructions may result in a Penalty Charge Notice being issued.
Picking up and dropping off passengers
Drivers can stop in a pay and display bay to pick up or drop off passengers, but waiting for passengers is not permitted.
When picking up or dropping off you must stay with your vehicle at all times unless your passengers need help getting into or out of your vehicle.
Loading and unloading
Loading and unloading is not allowed without the purchase of a pay and display ticket.
What happens if I exceed my time limit?
If you do not return to move your vehicle before the expiry time displayed on the ticket, a Penalty Charge Notice may be issued. You cannot purchase further tickets unless you move your vehicle to a different street.
If the machine goes out of order when you try to use it:
If a ticket machine is out of order and there are other machines in the street then you must purchase a ticket from an alternative machine. Occasionally machines do breakdown and it is not acceptable to use this as an excuse to avoid paying parking fees.
If there is only one ticket machine in the street and it is out of order, then always leave a note on the dashboard or windscreen giving as much information as possible to the Civil Enforcement Officer. Always time and date the note. A Penalty Charge Notice may be issued on such occasions and the machine will be checked. If the machine is found to be faulty at the time the Penalty Charge Notice was issued then it is likely to be withdrawn.
What are the exceptions?
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Suspensions
You can apply to have a bay suspended in advance. If you park in a suspended bay you may receive a Penalty Charge Notice.
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Blue Badge holders
Blue Badge holders can park in pay and display bays without charge or time restriction.
What happens if I park slightly over the bay markings?
You must park completely inside the bay markings and you should not use the space unless all of your vehicle can fit inside the bay markings. Any vehicle parked with at least one wheel outside the bay markings may be issued with a Penalty Charge Notice.
Bank Holidays
Pay and display bays are active on bank holidays.
Reporting Faults to Pay and Display machines
If you wish to report a fault on one of the machines or have any enquires regarding the operation of the Council's Pay and Display machines, then call 0191 433 3155 (Monday to Friday 8.30am – 4.00pm) or 0191 433 3001 (Anytime. Please note that this is a Voicemail) or e-mail us at ParkingandRegulation@gateshead.gov.uk|. It would be helpful if you could provide the location of the machine and its reference number (this can be found on a notice on the machine located below the display).