If a ticket machine is out of order and there are other machines in the car park then you must purchase a ticket from an alternative machine. Occasionally machines do breakdown and it is not acceptable to use this as an excuse to avoid paying parking fees.
If there is only one ticket machine in the car park and it is out of order, then always leave a note on the dashboard or windscreen giving as much information as possible to the Civil Enforcement Officer (CEO). Always time and date the note. A Penalty Charge Notice may be issued on such occasions and the machine will be checked. If the machine is found to be faulty at the time the Penalty Charge Notice was issued then it is likely to be withdrawn.
If you wish to report an out of order ticket machine in one of our car parks, call 0191 433 3149 (Monday to Friday 8.30am – 4.00pm) or 0191 433 3001 (Anytime. Please note that this is a Voicemail) or e-mail us at ParkingandRegulation@gateshead.gov.uk|.
The Parking Services maintain a list of calls/e-mails regarding out of order ticket machines. Even In situations where our inspections indicate that there is no 'actual' fault with the ticket machine, we may consider cancelling a Penalty Charge Notice if we have a record that you reported the fault.