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Our parking charter

 

Our approach to parking enforcement is to be fair but firm and our parking charter outlines how we intend to deliver the best possible service to motorists.

Fair

  • We will explain and communicate the parking rules
  • Where possible, we will photograph parking contraventions to support the issue of a penalty charge notice
  • We will regularly monitor traffic signs and road markings to help motorists parking throughout the borough
  • We will review our parking services regularly to see how they can be improved, whilst also taking account of resource constraints

Firm

  • We will take consistent enforcement action to deter inconsiderate parking
  • We will pursue people who try and evade penalty charges to recover debt owed to the Council
  • We will work with the police to prevent crime and anti-social behaviour and to protect our civil enforcement officers from abuse and violence

Best possible service

  • We will reply as quickly as possible to representations against penalty charge notices, whilst properly investigating motorists' comments
  • We will aim to get penalty charge notices right first time using accurate "hand-held" technology
  • We will take every opportunity to develop on-line services to improve customer access to information
  • We will develop the on-street parking service to include: Blue Badge enforcement, school patrols, advice and information and assistance at special events

Civil Enforcement Officers will adopt a helpful attitude and a consistent approach to enforcement in order to encourage lawful and considerate parking. Our customer promise is that we will always:

  • Be professional, fair and courteous
  • Be polite, calm and understanding
  • Be open and honest
  • Offer advice on the appeals procedure if requested

Objectives of Parking Control

The Council's parking control objectives are to:

  • Minimise the use of vehicles in the busiest and congested areas at what experience and research shows to be the most appropriate times;
  • At the same time provide sufficient short-stay parking facilities to support shops/commercial organisations and leisure activities, thereby underpinning social and economic life;
  • Reduce the risk of accidents;
  • Safeguard the needs and requirements of residents, visitors, businesses and other organisations;
  • Improve traffic conditions;
  • Preserve and improve the infrastructure and the general environment;
  • Increase and improve pedestrian and cyclist mobility;
  • Regulate and control parking both on and off street.