If a ticket machine is out of order and there are other machines in the car park then you must purchase a ticket from an alternative machine.
If there is only one ticket machine in the car park and it is out of order, then always leave a note on the dashboard or windscreen giving as much information as possible to the Civil Enforcement Officer (CEO) including the time and date. A Penalty Charge Notice may be issued on such occasions and the machine will be checked. If the machine is found to be faulty at the time the Penalty Charge Notice was issued then it is likely to be withdrawn.
Report a fault
If you wish to report a fault on a ticket machine in one of our car parks, call 0191 433 3149 (Monday to Friday 8.30am – 4pm) or 0191 433 3001 (any time - voicemail number) or e-mail us at firstname.lastname@example.org.
It would be helpful if you could provide the location of the machine and its reference number. This can be found on a notice on the machine located below the display.
We maintain a list of calls and emails regarding out of order ticket machines. In situations where our inspections indicate that there is no 'actual' fault with the ticket machine, we may consider cancelling a Penalty Charge Notice if we have a record that you reported the fault.