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Charging, cancellation and non-attendance

 

Cancelling your place on a training course

If you are unable to attend a training course you, or your line manager, must cancel your booking in one of the following ways:

1) Log into your account and cancel, or          
2) If you are a Gateshead Council Manager log into People Manager and cancel your employee off the training course                                              
3) Call the automated telephone line 0191 433 8355 and select option 1, provide the information asked for.

Do not email your cancellation.

 

Non attendance

Please ensure you sign the attendance register at the start of each course.  If you are not signed in, you will be classed as 'no show' and this may incur a charge.

 

Charging Policy

Gateshead LSCB
Late cancellation or non attendance on Gateshead LSCB Training is subject to charges. For full details view the LSCB Charging Policy.

Qualification Courses
The full cost of the training course, including registration fees and certification is payable before the start of the event. Payment has to be made and funds cleared in the Council's bank account before attendance.

Organisations that require an invoiceto be sent for course fees must supply an official order number or reference and complete full invoicing details during the application process.