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Housing Refurbishment and Improvements

Head of Construction Services
Victoria Beattie
0191 433 7311
Construction Manager (Improvements)
Chris Tearney
0191 433 7201
Construction Support Manager
Alan Bowman
Construction Project Manager
Jon Kitson 
0191 461 0181
Construction Project Manager
Steve Swinney
0191 433 7200


Who are we? / What we do 

Our main activities dependent on GHC’s requirements include:

  • Kitchen fittings and bathrooms
  • Heating appliances and distribution
  • Fire surrounds and fireside units
  • Rewiring
  • Doors and windows
  • Internal and external fabric improvements
  • Fences, paths and drop kerb

Service Standards

  • We are customer focussed.
  • We are committed to delivering Best Value services that continually improve.
  • We provide our customers with a high quality service that meets their needs.
  • Our operatives are trained to the relevant national industry standards.
  • The quality of our work is continually assessed by rigorous independent inspection and assessment throughout the year to the international quality standard, BS EN ISO 9001.
  • In specific areas the excellence of our work has been recognised by national bodies such as the Council for Registered Gas Installers (CORGI) and the National Inspection Council for Electrical Installation Contracting (NICEIC).

We consult with tenants, in conjunction with Gateshead Housing Company, to obtain their views on the time taken to complete work and the quality of workmanship and materials provided, by means of:

  • Regular contact via the client with tenant organisations
  • Tenant satisfaction surveys
  • Publicising performance in the Local Performance Plan
  • Conducting telephone surveys  

Customer Care

For larger refurbishment and improvement jobs, where a certain amount of mess is unavoidable, we have produced tenant fact sheets called STEPS (Start to End Progress Sheets).

These fact sheets show, with the use of photographs, what is involved at various key stages of the work. They explain the sequence of actions our workmen will follow and outline some of the precautions that can be taken to protect furniture and belongings.

To view the fact sheets, open up the relevant link below:

Facts and Figures

Typical annual programme of works will include between 1200 and 3300 properties.

Individual elements are:

  • Kitchen fittings and bathrooms
  • Heating appliances and distribution
  • Fireside units
  • Rewires
  • Doors and windows
  • Internal and external fabric improvements

Contact Us

Shearlegs Road

Tel: 0191 433 7200
Fax:0191 433 7332

E-mail: Enquiries