Skip Navigation 1 - Home Page 3 - Site Map 4 - Search 5 - A to Z 6 - Help 7 - Complaints Procedure 8 - Information Rights 9 - Council Contacts 0 - Access key details

Agent Redress Scheme


It is now a legal requirement for all lettings agents and property managers in England to belong to one of three approved government redress schemes.

This requirement will mean that tenants and landlords with agents in the private rented sector and leaseholders and freeholders dealing with property managers in the residential sector will be able to complain to an independent person about the service they have received. The aim of the scheme is to help drive out poor letting agents and improve standards.

The three approved schemes are:

  1. Ombudsman Services Property -
  2. Property Redress Scheme -
  3. The Property Ombudsman -

The requirement will be enforced by local authorities who can impose a fine of up to £5,000 if an agent or property manager who should have joined a scheme has not done so.

This leaflet provides information about the requirement and who it applies to. It is designed to cover the most common situations but it cannot cover every scenario. It is your responsibility to ensure that you are a member of a scheme if you need to be. Further information can be found at

If you are a landlord or tenant and you want to know if your agent is a member of a scheme please contact the Private Sector Housing Team on 0191 433 2893.