You can expect us to work with colleagues and all agencies with an interest in housing and related services. We will involve communities and together we will create a strategy to produce the best choice of housing environments for the residents and communities in the orough. We have developed standards you can expect from our service.
Our aims are to :
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Handle information requests promptly and respond to enquiries within 5 working days;
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Ensure that our service is professional, well trained and knowledgeable;
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Listen to stakeholder views; value their input and use them to improve or review services;
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Provide a clear and transparent service which is mindful of service and shared timescales and priorities;
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Provide an effective service that meets the needs of our customers and stakeholders;
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Consult customers and actively listen to and act upon their views regarding development opportunities affecting their homes;
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Actively seek out and develop good practice within service improvement encouraging an evolving service;
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To follow the Council’s Corporate Equality and Diversity Policy;
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Review the service standards on an annual basis in consultation with the Housing Partnership Forum.