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Tell us your views


Tell us what you think about social care services in Gateshead. You might want to compliment someone who has helped you, suggest ways we could do things better or make a complaint.

We will use comments to;

  • find out what is or is not working well 
  • improve processes 
  • improve service delivery 
  • review our services and procedures. 

There are separate complaints and compliments procedures for social care services. There is a Children and Families (172Kb) procedure and an Adult Social Care (60Kb) procedure.

If you want to make a general complaint visit general social care complaints guidance.

Contact us

In writing: 
Social Care Customer Services
Care, Wellbeing & Learning
Civic Centre
Regent Street

Include a daytime phone number so we can contact you.

0191 433 2692 (9am-5pm)