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Tell us your views

 

Tell us what you think about social care services in Gateshead. You might want to compliment someone who has helped you, suggest ways we could do things better or make a complaint.

We will use compliments, comments and complaints to find out what is and is not working well, if any processes need improvement, help plan the way services could be delivered in future, and to review our services and procedures effectively.

There are two separate feedback procedures for social care services. There is a Children and Families procedure and an Adult Social Care procedure.

Tell us your views about children's services in Gateshead (PDF 675kb)

How to make a compliment or complaint about adult care services

To make a compliment or complaint you can contact us by:

  • Speaking to the member of staff you know best
  • Emailing enquiries.cbs@gateshead.gov.uk
  • Calling Social Care Customer Services on 0191 433 2692
  • By text message on 07736 287 376
  • In writing to the following address (include daytime phone number so we can contact you to discuss):
    Social Care Customer Services
    Care, Wellbeing & Learning
    FREEPOST
    Civic Centre
    Regent Street
    Gateshead
    NE8 1HH