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Collection Information

Your household waste, blue bin and Green-it bin are all collected fortnightly. 

You can find out which day your bins will be collected by using the online bin checker|.

You can place bagged domestic food waste in your bin together with any other non-recyclable items that are not accepted in your blue bin| or Green-it bin|.  Any larger, bulky or heavy items such as rubble must be taken to one of the Household Waste & Recycling Centres.  Alternatively you can arrange a bulky waste collection| for these items.

Where to put your bin

If your collection is from the front of your property, the bin should be placed on the pavement area as near as possible to the kerbside.  If your collection is at the rear (for example in a back lane), the bin should be placed outside your back gate or door. Please note that your bin must be in position by 7.30am on the collection day.

Missed bins

If your bin has been missed please report it online| or call Customer Services on 0191 433 7000

Assisted collections

If you need help with your bin collection contact us on 0191 433 7000 or fill in our online request form| selecting ‘Assisted Bin/Box Collections’ from the drop down list.

Replacement bins

If you need a replacement wheeled bin you can contact us on 0191 433 7000 or fill in our online request form|


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