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We pride ourselves on our Customer Service delivery. Our Trainers are industry experts who deliver an exceptionally high standard of customer service training, assessment and one to one mentoring.

Customer Service Specialisms

We have a team of specialist customer service trainers who have developed training workshops and resources to improve learner performance and understanding of customer service principals and practice. Our workshops can be accessed by learners undertaking apprenticeships, NVQ’s, certificated courses. Employers can also choose to develop bespoke Customer Service programmes from our course menu.

Customer Service workshops include:

  • Principles of customer service 
  • Customer needs, expectations and perception 
  • Communication Skills 
  • Image and impression
  • Handling challenging customers 
  • Continuous improvement 
  • Gathering and utilising customer feedback 
  • Problem solving 
  • Assessing your services/products 
  • Unique selling points and Unique service offers 
  • After sales care 
  • Team Work and internal customer service 
  • Moments of truth - The customer experience

Please take a look at the Customer Service development options available. Our team are constantly on hand to answer any further questions you may have.