If someone requires a service from Gateshead Council and they do not speak English, an interpreter will be provided through the Council's approved provider who will provide high quality interpreting between Council officers and users of Council services. All interpreters are appropriately qualified and all follow a code of practice that includes the need for confidentiality.
It may take some time before the interpreter is available to help you. If you are unable to attend your appointment for whatever reason, please contact the Council officer you are dealing with and advise them in order that your interpreter / communicator can be cancelled.
The Council officer you are dealing with will arrange this service on your behalf.
Communication Support is also available for people who require a British Sign Language Interpreter.