Anyone who receives a service from Gateshead Council needs to know about the standard of service they can expect.
With this in mind, the Council has produced a number of service charters that set out these standards clearly and simply. For each service the charter covers:
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What the particular service involves;
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What our aims are;
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What you can expect from us;
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How you can help us;
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How to make a comment, compliment or complaint;
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Where to go for more help;
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The Council has produced an general customer care charter called Your Services our Commitment as well as a number of specific charters - all of which can be found below.
All documents are available on audiotape, large print and Braille from AIRS, Gateshead Central Library on 0191 433 8450 or Minicom 0191 478 2060.