The BVPI Tenants Satisfaction survey was carried out using a questionnaire designed jointly by Gateshead Council, The Gateshead Housing Company and BMG Research. The questionnaire was based on the National Housing Federation's Standardised Tenant Satisfaction questionnaire, known as STATUS. The use of STATUS allows comparison with the performance of other social housing providers.
The survey aimed to gather information about tenants' homes, the neighbourhood in which tenants live and their attitudes towards the services the landlord provides, information upon which to help plan future service delivery.
The key objectives of the research were:
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To assess levels of satisfaction with the housing services offered to tenants;
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To identify areas of the service which require improvement and examine the future needs and aspirations of tenants;
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To enable Gateshead Housing Company to benchmark the results of the survey against those of other housing organisations; and
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To provide baseline data to inform the organisation's approach to Best Value.
The data was collected in accordance with the Department for Communities and Local Government ( DCLG ) and National Housing Federation ( NHF ) guidance