We would like to hear your views on the Social Care services we provide.

Social care staff strive to get things right, but with busy services, mistakes can happen. When they do, it is important to put things right quickly and to use the experience to improve services and prevent future problems. 

You may want to:

• Compliment someone who has helped you
• Suggest ways we could do things better
• Make a complaint

We want to make sure that the services we provide are always of a high quality. Sometimes however things may not be done to your liking. If this happens we want to hear from you. 

You can make your comment, compliment or complaint:

• Over the telephone
• In writing
• In person, to the member of staff you know best
• By using the online form

Social Care Customer Services, based in the Civic Centre; checks that the complaint is investigated fairly and thoroughly and makes sure that staff do not investigate complaints about themselves. They are not involved in the day-to-day running of services.

You can contact Social Care Customer Services by:

Phone: 0191 433 2692 (office hrs)

Email: enquiries.cbs@gateshead.gov.uk|

Minicom 0191 433 2619

In Person: Social Care Customer Services
Community Based Services Reception
1^st Floor
Civic Centre
Gateshead

In Writing 

Social Care Customer Services
Business Strategy & Support
Gateshead Council
Civic Centre
Gateshead
NE8 1HH

By using the online form|