Adult Care Services

This charter is for anyone in Gateshead who is 18 years old or over and has short or long term difficulties associated with old age, illness or disability, and their carers. It explains:

who provides adult care services in Gateshead;
what help is available;
how to obtain more information about services and standards;
our commitment to you.

Activities Leaflet\| (721k)	Activities This guide is for you if you would like to take up a new activity or challenge during the day, evening or over the weekend. It sets out: who can take part in activities; who provides activities; what activities are available; what you can expect from us; how you can help us; how to comment on, or complain about a service; how to obtain further information; useful contacts.
Assessing Your Care Needs Leaflet\| (911k)	Assessing your care needs This guide is for you if you are finding it difficult to cope in your current situation, and are having your needs assessed to find out whether you are entitled to receive any help. It sets out: why you need to have an assessment; how you know if you are entitled to receive help; what you can expect from us; how you can help us; how to comment on, or complain about an assessment; how to obtain further information.
Support for Carers Leaflet\| (832k)	Support for carers This guide is for you if you care for someone who has difficulties associated with old age, illness or disability, and feel you need some extra support. It sets out: how to find out if you are entitled to support; who provides support, and what is available; what you can expect from us; how you can help us; how to comment on, or complain about a service; how to obtain further information; useful contacts.
Help at Home Leaflet\| (891k)	Help At home This guide is for you if you feel you need help to live at home independently. It sets out: who is entitled to help at home; who provides help, and what is available; what you can expect from us; how you can help us; how to comment on, or complain about a service; how to obtain further information; useful contacts.
Housing, Residential and Nursing Care Leaflet (772k)	Housing, residential and nursing care This guide is for you if you are finding it difficult to cope at home and are looking for a more suitable place to live. It sets out: who is entitled to housing, residential or nursing care; who provides housing, residential and nursing care; the types of housing, residential and nursing care available; what you can expect from us; how you can help us; how to comment on, or complain about a service; how to obtain further information; useful contacts.