The Emergency Duty Team provides an urgent social care response for anyone living in Gateshead who needs emergency help:
The team are there to help with personal or family problems that reach a crisis at these times.
What sort of problems?
You could be:
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a child or young person who needs advice;
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a parent having difficulties with your children;
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worried about any child;
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a victim of domestic violence;
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concerned about mental health issues;
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an older person at risk or in need;
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a disabled person at risk or in need;
If in any doubt call.
What happens when you call?
All calls go through to the Gateshead Care Call |Service where a telephone operator takes all the calls. This service is the contact point for all council services out of hours. If the phone isn’t answered straightaway, please be patient as they will be dealing with another call.
If you, a friend or relative need help with drug and alcohol related projects there are two agencies that can help:
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24/7 an integrated health and social care team. They assess individuals needs and co-ordinate the provision of services. There is a specialist team for adults and one for young people. Anyone can refer to this team including parents or carers, young people, GPs etc. Tel: 0191 443 3688 (Monday to Friday 9.00am - 5.00pm) or 0800 328 6728 (24 hours)
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NECA provides services to meet particular needs of adults, women and young people with drug and alcohol related problems. They also work to support the carers of drug users. The team can also arrange appointments out of hours to suit individuals. Tel: 0191 490 1045 (Monday to Friday 9.00am - 5.00pm) or 0800 776600 (24 hours)