Our new 24-Hour Benefit Telephone Service
During February 2010 we introduced our new service for benefit telephone enquiries. The service allows customers to speak to one of Customer Service Benefits advisors (during office hours) but also provides other information and advice on a wide range of Housing and Council Tax benefit related items 24 hours per day.
You can use the service to get advice on how to check if you qualify for benefit, how you can apply for Benefit, how to tell us about a change in circumstances or income, how to report Benefit fraud and much more. You can also leave a request for a form which you might need to complete to be sent to you as well as other information which you might find useful.
This has proven highly successful, since February 2010 almost 7,500 of our customers who telephoned us with a benefit enquiry took advantage of this new service.
In the near future we will be introducing a similar new 24-hour service for Council Tax telephone enquiries.
Please select the following link for details on the different ways that you can contact the Benefits service Contact Us|
Changes to our Benefit Notification Letters
Following feedback and comments received from our customers, we have redesigned our Benefit notification letters to make them easier to understand. For further details please please select the following link Benefit Notification Letter Survey (when selected take customers to the Benefit Notification Letter Survey page|
What do you think of our new notification letters?
Why not use our Benefits Suggestions service to tell us, use the following link for more information Benefit Suggestions|.