If you think the decision about your Housing Benefit or Local Council Tax Support is wrong you can appeal. We will give you a decision, in writing, about your claim.
If you think the decision about your Housing Benefit is wrong you can appeal within one month of the date of the council's decision. Your appeal must be signed. A grievance against Local Council Tax Support can be appealed at any time.
Make an appeal
If you are affected by our decision and are not happy with it you can appeal:
- Step 1: Ask for an explanation either in writing or verbally.
- Step 2: If you disagree with the explanation you can ask us to reconsider the decision. This is called revision. You will need to tell us, in writing, why you think the decision is wrong.
- Step 3: If we are unable to change the decision you can appeal. Your appeal must be signed and will be referred to an independent tribunal who can change the decision if they agree that it is wrong
If you are unhappy about a decision we have made about entitlement to a reduction under the Local Council Tax Support scheme, you must serve a notice in writing to the council saying why you disagree. This is called a grievance. We will look at the amount of reduction again and reply to you. If you are unhappy with our reply, or have not heard from us within two months, you can appeal directly to the valuation tribunal.
Landlords only have certain rights to appeal if they don’t agree with the decision about Housing Benefit. While they cannot appeal the level of benefit we award they can:
- Appeal if our decision is not to pay benefit direct to them
- Appeal if we ask them to pay back any benefit we have overpaid